Shipping & Delivery

SHIPPING FROM THE CHINESE WAREHOUSE

When you order from MoeMolly, you will receive a confirmation email. Your order will be shipped directly from our Chinese warehouse. Once it is shipped, you will be emailed a shipping notification with a tracking number.

WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?

The tracking information takes 1-3 business days from the date of shipping to update online. Please try to track your order after 2 business days to get your package status.

If the tracking information is not available within these time frames, please contact our Customer Care Team for help via email to moemollyshop@outlook.com

WILL MY PACKAGE BE CHARGED CUSTOMS FEES?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based on product value.

These fees are not included in your MoeMolly order and/or shipping total. MoeMolly assumes no responsibility for duties incurred on your parcel. All fees must be paid by the parcel recipient.

I HAVEN’T RECEIVED MY PACKAGE 30 DAYS AFTER SHIPMENT.

Most likely your package is delayed due to an unforeseen situation.
We kindly recommend that you wait another 5-10 days for an update. If the package has not arrived or at least been updated, please contact our Customer Care Team for help via email to moemollyshop@outlook.com

We offer Money-Back-in-45-Day-Service for every buyer (Except in cases of Force Majeure). If you don't get your item(s) after 45 days from the date of shipping, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you eventually get the parcel after 45 days.